Refund policy

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day:
• on which you or a third party named by you, who is not the carrier, took possession of the goods, if you ordered one or more goods in a single order and these were delivered together;
• on which you or a third party named by you, who is not the carrier, took possession of the last item, if you ordered several goods in a single order and they were delivered separately;
• on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last piece, if you ordered goods delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us (Pezus Luxury Spirits UG (haftungsbeschränkt), Wehmenkamp 31, 45131 Essen, Email: info@one-rum.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning goods that can be sent by parcel and the direct cost of returning goods that cannot be sent by parcel. The cost for goods that cannot be sent by parcel is estimated at a maximum of approximately €100.00.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to contracts:

- for the supply of goods that are not prefabricated and for which an individual choice or decision by the consumer is significant or which are clearly tailored to the personal needs of the consumer. This applies in particular to the selection of personalization in the form of engraving.
The right of withdrawal expires prematurely for contracts:
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
- for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature.

MODEL WITHDRAWAL FORM

(If you wish to withdraw from the contract, please complete and return this form.)

To Pezus Luxury Spirits UG (haftungsbeschränkt),
Von-Klespe-Straße 9,
50226 Frechen,
Email: info@one-rum.com:

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.